1 – Customer Focus
The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
Sustained victory is gained when an organization attracts and retains the confidence of clients and other interested parties on whom it depends. Every aspect of Client interaction provides an opportunity to create more value for the Clients. Understanding the current and future needs of Clients and other interested parties contributes to the sustained success of an organization.
There is an improvement in customer loyalty:
ISO 9001 Registration in Qatar enhances in reputation of the organization;
It enhances in repeat business
There is an expansion of the Client base;
There is an increase in revenue and market share.
Some of the possible actions that an organization can take to increase Customer Focus can include:
To identify and recognize the direct and indirect Client of the organization who receive value from the organization.
To understand customers’ current and future needs and expectations;
It must communicate Client needs and expectations throughout the organization;
It must plan, design, develop, produce, deliver and support products and services to meet customer needs and expectations;
ISO 9001 Consultants in Qatar must measure and monitor customer satisfaction and take appropriate actions;
It must determine and take action on relevant interested parties’ needs and appropriate expectations that can affect Client satisfaction;
ISO 9001 Consulting Services in Qatar must actively manage relationships with customers to achieve sustained success.
It can communicate the organization’s mission, vision, strategy, policies, and processes throughout the organization;
ISO 9001 Consultants in Qatar can create and sustain shared values, fairness and ethical models for behaviour at all levels of the organization.
ISO 9001 Certification Services in Qatar can establish a culture of trust and integrity.
ISO 9001 Services in Qatar can encourage an organization-wide commitment to quality;
ISO 9001 Consultants in Qatar can ensure that leaders at all levels are positive examples to people in the organization.
3- Engagement of People
To manage an organization effectively and efficiently, it is important to involve all people at all levels and to respect them as individuals. Recognition, empowerment, and enhancement of skills and knowledge facilitate the engagement of people in achieving the objectives of the organization
It enhances the involvement of people in improvement activities
ISO 9001 Certification in Qatar enhances people satisfaction;
ISO 9001 Services in Qatar increases attention to shared values and culture throughout the organization.
- Process Approach
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
It enhances the ability to focus effort on key processes and opportunities for improvement;
There are consistent and predictable outcomes through a system of aligned processes;
It can optimize performance through effective process management, efficient use of resources and reduced cross-functional barriers;
- It enables the organization to provide confidence to interested parties related to its consistency, effectiveness, and efficiency.
5 – Improvement
Successful organizations have an ongoing focus on improvement.
Improvement is essential for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities
There are improved process performance, organizational capability, and customer satisfaction
There is an enhanced focus on root cause investigation and determination, followed by prevention and corrective actions:
There is an enhanced ability to anticipate and react to internal and external risks and opportunities.
6 - Evidence-based Decision Making.
It can optimize performance through effective process management, efficient use of resources and reduced cross-functional barriers It should determine, measure and monitor key indicators to demonstrate the organization’s performance
It can make all data needed available to the relevant people;
It should ensure that data and information are sufficiently accurate, reliable and secure
7 – Relationship Management
Interested parties influence the performance of an organization. Sustained success is more likely to be achieved when an organization manages relationships with its interested parties to optimize their impact on its performance. Relationship management with its supplier and partner network is often of particular importance
It can determine relevant interested parties (such as providers, partners, customers, investors, employees or society as a whole) and their relationship with the organization;
It can determine and prioritize interested party relationships that need to be managed;
It can establish relationships that balance short-term gains with long-term considerations
How to get ISO 9001 Consultants in Qatar?
Certvalue having Top ISO 9001 Consultants in Qatar if you want ISO 9001 Services in Qatar. Then go through this mail id Contact@certvalue.com or visit our website www.certvalue.com so that our experienced Consultants will help to get ISO 9001 Certification in Qatar.